Getting a gas connection at your new place in Australia? Sounds easy, right? But if you’re not careful, a few small mistakes can lead to big headaches later. From delays in setup to surprise bills, many Aussies run into issues simply because they didn’t know what to expect.
In this guide, we’ll walk you through the most common mistakes people make when setting up a gas connection—and how you can avoid them. Whether you’re renting, buying, or just switching to a new provider like Origin gas connection, this post will help you get it right from the start.
Why It’s Important to Set up Your Gas Connection Properly
Let’s be honest. No one likes cold showers or a stove that won’t light up. If your gas connection isn’t sorted before you move in, you might end up stuck without hot water, heating, or cooking gas.
More importantly, incorrect setup can cause safety risks, extra charges, or delays that leave you waiting days (or even weeks) for your connection.
Mistake #1: Leaving It until the Last Minute
Don’t assume gas is connected just because electricity is
A lot of people think gas and electricity are handled the same way. But that’s not always true. Gas connections can take longer to activate, especially if the property doesn’t already have a supply.
How to avoid it:
- Book your gas connection at least 3–5 business days before you move.
- Contact your provider early, especially if you’re going with a provider like Origin gas connection.
- Double-check with your landlord or real estate agent if the gas is already connected.
Mistake #2: Not Comparing Gas Providers
Sticking with whoever the landlord used? Think again.
Just because your landlord or previous tenant used a certain provider doesn’t mean it’s the best deal for you. Gas prices and plans vary across providers, and you might be overpaying without realizing it.
How to avoid it:
- Use online comparison tools to find the best gas plan.
- Look into options like Origin gas connection if you want a well-known, reliable provider.
- Compare rates, contract terms, discounts, and exit fees before signing up.
Mistake #3: Not Checking Gas Availability in Your Area
Not all homes have natural gas
Some areas in Australia, especially regional or newer developments, may not have natural gas available. In such cases, you may need to use LPG (liquefied petroleum gas) instead.
How to avoid it:
- Visit your provider’s website and use their gas availability checker.
- Contact Origin or any other provider to ask if natural gas is available at your address.
- Make sure you understand whether your appliances need LPG or natural gas.
Mistake #4: Forgetting About Gas Safety and Compliance
Safety comes first
If your property hasn’t had a gas connection before or you’re changing providers, your system may need a safety inspection. This is often the case with new builds, renovations, or older homes.
How to avoid it:
- Ask your provider if an inspection is needed.
- Check that all your gas appliances are certified and installed by a licensed gas fitter.
- Keep your compliance certificates safe in case you need them later.
Mistake #5: Ignoring Hidden Fees and Contract Terms
That “low rate” might come with a catch
Gas plans often come with connection fees, disconnection charges, and even exit fees if you switch providers too soon. Some plans also have lock-in contracts or variable rates that increase after a few months.
How to avoid it:
- Always read the fine print.
- Ask about setup fees, meter charges, and any early termination penalties.
- If you’re choosing Origin gas connection, look at their plan breakdown and customer reviews before deciding.
Mistake #6: Providing Incorrect Information
One small mistake can cause big delays
When signing up, you’ll need to provide your full name, address, moving date, and sometimes ID verification. If any of these details are incorrect, your connection might be delayed.
How to avoid it:
- Double-check everything before you submit your application.
- Be specific with your move-in date, especially if you want gas connected by a certain day.
- Use the exact address format listed by your local council or on official mail.
Mistake #7: Not Being Home on the Connection Day
Some connections require access to your meter
Depending on your home’s layout, the gas technician might need access inside or to the side of your property. If no one’s home, the technician may cancel the job, and you’ll need to reschedule (and maybe even pay a fee).
How to avoid it:
- Be home on the confirmed appointment date.
- Ask your provider if someone needs to be present.
- Arrange for a friend or neighbor to be there if you can’t make it.
Mistake #8: Forgetting to Disconnect Old Gas Services
Don’t pay for gas you’re not using
If you’re moving out, it’s your responsibility to cancel your gas service at the old address. If you don’t, you could end up being charged even after you’ve left.
How to avoid it:
- Contact your gas provider a few days before you move out.
- Give them the final date and request a final meter reading.
- Keep a copy of your final bill for your records.
Bonus Tips: Getting Your Origin Gas Connection Right
If you’re choosing Origin gas connection, here are a few things to keep in mind:
H4: Check Available Plans
- Origin offers both natural gas and LPG options.
- Look for no lock-in contracts if you’re renting or planning a short stay.
H4: Set Up Online or Over the Phone
- You can apply for an Origin gas connection online in just a few minutes.
- Their customer service is available to help if you have questions.
H4: Track Your Connection Status
- Use Origin’s online tracking tool to check your connection date.
- Stay updated with text or email alerts so you don’t miss any important steps.
H3: What to Do If You Face Delays or Issues
Sometimes, even if you’ve done everything right, things can still go wrong. Here’s what you can do:
H4: Contact Your Provider
- Call your gas provider directly and ask for an update.
- If you’re with Origin, they usually have a 24/7 customer support line.
H4: Make a Complaint
- If your issue isn’t resolved, you can escalate it to the Energy Ombudsman in your state.
- Keep records of all emails, calls, and complaint numbers.
Final Thoughts
Setting up a gas connection might seem like a small part of moving, but it can make a big difference to your comfort and safety. Don’t wait until you’re shivering under a cold shower or can’t cook dinner.
Take your time, plan ahead, and avoid the common mistakes we’ve listed above. And if you’re considering Origin gas connection, make sure to explore all their plans and ask the right questions before signing up.
