Southwest Airlines operates from Terminal 2 at AUS. Unlike the main terminal that hosts multiple airlines, Terminal 2 is dedicated only to Southwest, making the travel process more straightforward and less crowded. The terminal is located on the south side of the airport, with clear signage directing passengers to the correct entrance.
Check-In and Security
One of the biggest advantages of the Southwest Airlines AUS Terminal is its fast and efficient check-in process. Travelers can use self-service kiosks or get assistance from Southwest staff at the counter. Security lines here are typically shorter than those in larger terminals, allowing passengers to move quickly through TSA screening. For those enrolled in TSA PreCheck, expedited lanes are available.
Terminal Amenities and Features
Although Terminal 2 is more compact than other airport terminals, it offers all the essential amenities needed for a smooth trip. Free Wi-Fi is available throughout the terminal, along with clean restrooms, charging stations, and comfortable seating areas near the gates.
While dining and shopping options are limited, vending machines are available for quick snacks and beverages. Because the terminal serves only Southwest flights, gate changes and boarding announcements are easy to follow and usually stress-free.
Baggage and Customer Service
The Southwest Airlines AUS Terminal includes full-service baggage check-in, as well as self-tag kiosks for quicker processing. For lost or delayed luggage, Southwest’s baggage service office is located near the baggage claim area, where helpful staff are available to resolve issues promptly.
Travelers needing special assistance — such as mobility support or help with family travel — can count on attentive staff at Terminal 2. The smaller layout also makes it easier for those with limited mobility to get around.
Pet Relief and Accessibility
For passengers flying with pets, a designated pet relief area is located outside the terminal. Southwest Airlines allows small pets to travel in-cabin in approved carriers, and Terminal 2 is well-equipped to accommodate these travelers.
Accessibility is a priority, with wheelchair assistance available, ADA-compliant restrooms, and smooth walkways throughout the terminal.
Parking and Ground Transportation
Terminal 2 has its own dedicated parking area, offering convenient access for short and long-term stays. Rideshare services such as Uber and Lyft can easily pick up or drop off passengers directly in front of the terminal. Airport shuttles also connect Terminal 2 with other airport facilities when needed.
Final Thoughts
The Southwest Airlines AUS Terminal stands out for its convenience, speed, and traveler-friendly atmosphere. Its exclusive use by Southwest Airlines allows for a focused, simplified experience that many travelers prefer. Whether you’re departing from or arriving in Austin, Terminal 2 delivers a smooth journey every time.
